• Agreement: an agreement whereby the buyer electronically purchases one or more products via the seller's website
• Buyer: the natural person who does not act in the exercise of a business or profession who purchases one or more products from the Seller

The seller is: Flevodruk Ideeën B.V. trading under the name Uitgeverij Komma.

• These General Terms and Conditions are applicable to every offer made by Uitgeverij Komma and to every contract entered into by Uitgeverij Komma and buyer.

• If an offer has a limited duration or if it is made under conditions, this will be explicitly stated in the offer.

• The contract is created by buyer's acceptance of the offer and fulfilment of the conditions set forth therein.
• Without delay, Uitgeverij Komma confirms to buyer via electronic means the receipt of acceptance of the offer.

Buyer can dissolve a contract during a 14-day cooling-off period without stating any reasons. Uitgeverij Komma is entitled to ask buyer for the reason of withdrawal, but cannot oblige him to state his reason(s). 

During the cooling-off period, the buyer will treat the product and its packaging with care. He may only unpack, handle and inspect the product as he would in a shop.

• If buyer makes use of his right of withdrawal, he shall unambiguously communicate this to Uitgeverij Komma within the cooling-off period.
• As soon as possible, but no later than within 14 days after notification, buyer sends back the product, or hands it over to Uitgeverij Komma. Buyer has - in any case -complied with the return period if he returns the product before the cooling-off period has expired.

• Uitgeverij Komma confirms receipt of buyer's notice of withdrawal electronically.
• Uitgeverij Komma will reimburse payments made by buyer, with the exception of any shipping costs charged by Uitgeverij Komma for the returned product, without delay but within 14 days following the day on which the product was received back.

• During the validity period mentioned in the offer, the prices of the offered products will not be increased, except for price changes due to changes in VAT rates.

• Uitgeverij Komma will take the greatest possible care when receiving and executing orders for products.
• The place of delivery is the address communicated by buyer to Uitgeverij Komma.
• Uitgeverij Komma will fulfil accepted orders with skilful haste, but at the latest within 30 days, unless a different delivery term has been agreed upon. If delivery is delayed, or if an order cannot be fulfilled either in whole or in part, buyer will be informed thereof no later than 30 days after placing the order. In that case, the buyer has the right to dissolve the agreement without costs.

Insofar as not stated otherwise in Uitgeverij Komma's offer, the amounts owed by buyer should be paid immediately upon realisation of the contract.

• Complaints about the execution of the contract should be presented to Uitgeverij Komma in writing, completely and clearly described, within 14 days after delivery of the product, or at least within 14 days after buyer has noticed the defect.
• Complaints submitted to Uitgeverij Komma will be answered within a 14 day-term counting from the date of receipt. If a complaint requires a foreseeable longer processing time, Uitgeverij Komma will answer within a 14 day-term with a message of receipt and an indication when buyer can expect a substantive answer.

With regard to contracts between Uitgeverij Komma and buyer, only Dutch law is applicable.